Client service

I've been in an account management role since January, and have made some observations...

Client service is like the edge of a tectonic plate.  You're just the buffer between two independant bodies, ramming up against each other.  I think we should all join a club; commiserate together.  Sometimes I feel like a gladiator - forced to fight other slaves.   There are times I wish I had a sword to complement my 'strongly worded emails'... but I usually go with the 'frustrated pause' in the follow up call.

Today I gave up with emailing and dropped in unannounced on a supplier.  Its like the Fission bomb of communication.  My efforts induced the 'cringe of shame'.  Its rough.  Account managers are at the mercy of staff who don't give a biscuit about their customers.  We are the peace makers.